Politique de remboursement

Returns
Our refund policy is 7 days for items received damaged. Please note that unless received damaged, seasonal and sale items will not be accepted for refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be returned for refund. However, we are always happy to repair wreaths due to owner error or replace ribbons on wreaths at a cost to be determined after review. Shipping cost, if applicable will be at your expense.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately.

Late or missing refunds (if applicable)
If you don't receive a refund within a couple of days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at creativeartistries@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale and seasonal items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at creativeartistries@gmail.com and send your item to: 875 W. Poplar Ave. Collierville Tennessee US 38017.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 875 W. Poplar Ave. Collierville Tennessee US 38017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. This will guarantee that we receive your returned item.